FAQ

Maybe your answer is described below?

 

If that is not the case, please contact our customer service.
Mail to info@uniqaa.com

 

 

 

Order

Why have I not received an order confirmation by e-mail?

If you have placed an order but have not received an order confirmation email, please contact us and we will update your order information so you can receive your order confirmation properly. 

How do I know my order went through?

 An e-mail with an order confirmation will be sent to the e-mail address that was given when completing the order. If you have not received your order confirmation, please check your spam folder. Please note that it can take up to 24 hours before you receive the order confirmation. 

If you checked your spam mail and waited 24 hours and still did not receive the confirmation e-mail, we recommend you to contact us, so we will investigate this for you.  

What happens when I enter the wrong address?

 If you have provided incorrect information such as a delivery address, email address or telephone number etc. Please contact our customer service as soon as possible so they can manage to change your information prior to sending your order. Unfortunately, if the incorrect information affects the delivery of your package and your order is already sent out before you contact our Customer Service, as a customer you're responsible for the extra costs that may occur.  

Can I make changes to my order after it is placed?

We know you need your products fast. As soon as you have placed the order, we’re on it! Unfortunately, this means we will be unable to make any changes as it is already being processed (usually within seconds).

How can I cancel my order?

Contact us as soon as possible. However, we can't guarantee that we'll have enough time to cancel your order, as our packing/shipping department prides itself on getting products heading our customers' way quickly.

What is the estimated Delivery time?

We generally ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated Delivery time depends on the destination to which you want the order shipped. Usually it takes 3-8 days. But the estimated delivery time is just an estimate, not a guarantee.

How do I know that you have received my order?

We will send a confirmation via email as soon as the order is completed. If you do not receive it, please contact us.

Shipping

Are all products in an order shipped together?

Posters and framed posters come individually packaged to protect their shape and provide extra durability. which means they’ll be shipped separately.

How can I track my package?

Your order will be packaged and sent out as soon as possible. As soon as it has been picked up by the freight company we will activate your parcel number, after which you will receive another email that includes the tracking link. It can take up to 48 hours for the tracking link to be activated. If you do not receive a tracking link, please contact us.

What does the delivery cost?

Free shipping on orders over $39. For orders under $39, we will charge a fee from $4.95.

Do you ship international orders?

Unfortunately we are currently only able to ship across the USA.

What if I refuse my delivery?

Unfortunately, that does not mean that the parcel will be sent back to us automatically. Instead, it might be destroyed. It is the full responsibility of the customer and we can not refund for refused deliveries.

Return & Refund

Please contact us at info@uniqaa.com before returning any items

Can I return my order?

Yes, there is a 14 - day return policy for products purchased. This means that you have the right to return your purchase by contacting us within 14days of the date you took receipt of the ordered product.

Can I return frames when they are unpacked?

After the frames have been taken out of the original factory packaging you cannot return them. We only accept products that are in their original state.

If the frames are still in the original packing and you would like to return them, please contact us.

How do I return my order?

Please note that the return must be sent back to the USA or Europe based on where your package was fulfilled.

The parcel needs to be packaged the exact same way it was when you received it from us. It is important to re-roll the posters in the protective paper since it ensures they do not shift during transit. When you've re-rolled the posters in the paper, use sticky tape so we can take it out of the tube easily upon return.

You are responsible for postage and shipping costs.

Let us know via the E-mail and let us know the following information:

- Order number

- Customer Name

- Emails registered for purchase

- Reasons for return

- Name product(s) you want to return

The return process can take up to 14 days from the time you hand the return parcel over to the delivery company. Once the return has been received and processed, we will register the credit and send you a confirmation via email. The return process can take up to 14 days after we receive the return back to the warehouse.  Save your receipt from the freight company until the return confirmation email has reached you as proof of the return.

Important! Returns and exchanges happen at your own risk and you are responsible for postage and shipping costs. If any items arrive back to us damaged we are only able to offer a 50% refund.

 Can I exchange a product?

If you would like to exchange your received products for something else, it is processed like a regular return. The products that will be returned must be in original packaging and condition. We will refund you as soon as we receive the products. You can then make a new purchase in our webshop.

Does it cost to return items?

In the event of a return, you are responsible for the return cost.

 What if my package and products were damaged upon arrival?

We do our best to ship your order in a safe and secure way. If your package and products were damaged upon arrival contact us as soon as possible with pictures both of the damaged package and the damaged goods. As soon as we receive the pictures of the damaged package and products we will handle you request. Please not send back the damaged products to us on your own behalf.

Payments

How can I pay for my order?

You can pay for your order in different ways. We currently offer the following payment methods: Credit Card (Visa, Mastercard, American Express, Maestro). Please get in touch for further details.

General information

Which size are you offering frames?

We currently offer stylish premium picture frames in the common sizes 8” x 10”, 10” x 10”, 12” x 16”, 14” x 14”, 14” x 14”, 16” x 20”, 18” x 18”, 18” x 24”

How do you send your posters?

We send our posters and frames in rolls or cartons.

 Can I avail any Discounts?

We have discounts and sales often and we post details on our Facebook and Instagram pages. We also offer discounts to our newsletter subscribers from time to time. You can subscribe by entering your email address at the bottom of this page. We also distribute coupons to our customers from time to time, you can redeem these coupons by entering the coupon code on the Shopping Cart page before checking out with your order.

Is the color going to be the same as what I'm seeing on my monitor?

Colours can differ slightly from those seen on your screen, depending on the configuration.